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Packard Health Puts YOU at the Center of Their Care

By Elisha Neubauer

Looking back to 1973, Packard Health launched with one goal in mind: to provide the best possible care to those in the community.

This broad-ranged goal included caring for those in the community, in Washtenaw County, who were often unable to access care due to social, economic, or cultural conditions. The organization saw a vision, one where their local community was healthy due to dependable, quality health care.

In an effort to carry out this vision they foresaw for their community, Packard Health opted to follow a set of core values, six concepts in all that would alter the way locals would see health care. These concepts included Health, Excellence, Justice, Caring, Diversity, and Partnership and led the company down the right path; a path they still follow today.

The organization currently offers several treatment types. Primary Care is their largest, and envelopes the entire family: adolescents, adults, and children. They offer Women's Health and Prenatal Care, as well.

"We have a thriving Maternal-Infant Care Program," states Sandell Bennett, Packard Health Communications Manager. "This all-inclusive care offers preconception counseling, all prenatal care visits, postpartum care for Mom following delivery, and then pediatric care for beautiful newborn babies!" Behavioral Health and Chronic Disease Management are some of the other services offered by Packard Health.

When it comes to accepting clients, Packard Health wants the community to know they welcome everybody. Regardless of your insurance or financial status, Packard believes everyone should be entitled to sufficient health care and aims to provide this service within the community.

"Our patient advocates are located at all 3 sites," explains Bennett. "They're Certified Application Counselors, experts in helping with health insurance enrollment." Two of the three patient advocates are even fluent in Spanish and one in Arabic.

For Packard Health, the patient is located at the center of the care. They are not a number, a case file to drive though as quickly as possible. They are the reason for the treatment, the care.

"From its earliest days, Packard Health has pioneered a model of integrated health care," Bennett says. "We build ongoing relationships with patients, working as a team, considering unique conditions, needs and circumstances in order to help each individual achieve fullest health and healing."

This unique health care model is practiced in a comprehensive family practice setting, with a friendly, welcoming team whose primary focus is on you -- the patient.

Packard Health currently operates as a not-for-profit organization. They partner with local community organizations to ensure the highest quality of care for their patients. Partners include such community staples as St. Joseph Mercy Health System and the University of Michigan Health System.

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About The Author

Elisha Neubauer is a freelance editor, ghostwriter, book reviewer, and author. She is...

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